your AI-Powered IT Department To Work in the cloud.

360SmartIT Department™

360SmartIT Department™ delivers enterprise-level IT support, security, and management—tailored for small businesses. We protect your company from cyber threats, keep your systems updated and running smoothly, and provide 24/7 expert support when you need it most. With our proactive monitoring, secure cloud backup, and rapid remote assistance, you can focus on what matters—growing your business—while we handle your technology. Experience peace of mind and reliability without the cost or complexity of a full in-house IT team.

Ready to stop worrying about IT and start focusing on your business? Let goCloudOffice® set you up with the perfect 360SmartIT Department™ solution—secure, reliable, and built for your needs. Contact us now for a free consultation and discover how effortless IT can be.

Included in the 360SmartIT Department™ Package

AI360Helpdesk™ – AI-Powered 24/7 IT Support

  • Submit support tickets anytime via:

    • Email (rapid AI-powered response)

    • Phone (automatic ticket creation)

    • SMS/Text

    • Desktop applet (instant requests from your device)

  • Fast assistance from Aisa™, our exclusive AI Support Agent, for a broad range of IT issues.

    • FREE Level 1AI support ticket responses with comprehensive self-service guidance.

  • Escalation up to three levels of experienced, U.S.-based IT professionals.

  • Expert coverage for routine support, troubleshooting, onboarding/offboarding, and custom workflows.

  • Billed in 5 minute or 1 minute increments, depending on yearly spending volume.

360up2date™ Pro – Automated Security & Update Management

  • Daily vulnerability scans to detect risks on all supported Windows® and macOS devices.

  • Weekly automated updates for:

    • Microsoft Windows® and Apple® macOS operating systems (macOS 12+)

    • Over 100 leading software vendors for Windows® / 30+ for macOS

    • Over 6,500 software titles for Windows® / 70+ titles for macOS

    • Device driver and firmware updates for major brands (Windows® only)

  • Optional add-ons.

    • Custom or more frequent updates.

    • Remote deployment of new applications (such as 1Password, Adobe®, Mozilla®, Oracle®, etc.)

goCloudAssetManagement™ with Monitoring

  • Real-time asset tracking for hardware, software, operating systems, and warranty/lifecycle status.

  • Proactive health alerts for key changes or issues, such as hardware failures or risky software installations.

  • Monthly asset reports (for organizations with 5+ devices), including warranty and device health summaries.

  • Optional add-ons.

    • Asset geo-location.

    • User/device assignment.

    • Automated custom remediation actions.

360CyberProtect™ – Next-Gen Cybersecurity

  • Enterprise-grade protection powered by Bitdefender® GravityZone.

  • Real-time antivirus, antimalware, and ransomware defense for all devices.

  • Hourly security signature updates to guard against the latest threats.

  • Automated vulnerability scans (daily “Auto Pilot” for Windows®, scheduled for macOS).

  • Automated threat response: Cleans, quarantines, or deletes infected files.

  • Web and antiphishing protection to prevent online attacks.

  • Optional add-ons.

    • Enhanced firewall.

    • Endpoint Detection & Response (EDR).

    • Managed Detection & Response (MDR).

    • Extended Detection & Response (XDR).

    • Group and custom security policies.

goCloudRapidRemote™ – Secure Remote Access & Support

  • Professional remote diagnostics, management, and troubleshooting for all supported devices.

  • Unattended remote access (with authorization), enabling quick resolution without disrupting your team.

  • Screen sharing and chat directly with expert techs.

  • Global coverage: Works wherever your devices are connected to the Internet.

General Features

  • Proactive Monitoring: We help prevent IT problems before they impact your business.

  • User Management: Seamless onboarding/offboarding, password resets, and access changes. (optional)

  • Compliance Support: Guidance for SOC2, GDPR, USDP, and more. (optional)

  • Optional and on-demand services are available by request and billed per use.

 

our clients love us

What can I say other than goCloudOffice® is simply the best! They have been my IT tech for years. My businesses are running nine workstations and a server with non-stop hardware/software issues. Having the burden of that non-stop problem-solving removed from my plate…is life-changing. The goCloudOffice® team are master problem solvers who always comes to the rescue in a timely fashion. Highly recommended!

- Andrew Stern
San Francisco, CA